Frequently Asked Questions

You’ll find the answers to our most frequently asked questions below. However, if you can’t find the answer you’re looking for please email us at sales@chemicalsupport.co.uk.

  • How long will it take to receive my order?

    Your order will be confirmed with an anticipated lead time. You will be kept informed of progress on longer lead projects.

    Most catalogue items are  generally ex.stock.

  • If my order does not arrive or is damaged what should we do?

    Contact the office on 01606 861809, or email in to sales@chemicalsupport.co.uk as soon as possible.

    Please note that any package  must be signed for as “UNCHECKED” if you are not inspecting the goods before signing for.  Do not sign the box against “received in good condition”  as this waivers any right to claim for damage.

  • How can I check the progress of my shipment?

    If you have provided an email address, you should be notified that your parcel has been despatched with the tracking reference.

    Any queries please email sales@chemicalsupport.co.uk, or call the office on 01606 861809

  • Do you provide proof of delivery

    Yes, we can provide this on request.  Please note most of our small orders are delivered via Parcel Force.  Proof of delivery cannot be obtained after 3 months from despatch date.

  • What is shelf Life of Tangit adhesive and how do I find date?

    Canned adhesives normally have a shelf life of minimum of 2 years.  Please check respective data sheet.

    Normally batch and date of filling is on the edge of the can, in special cases also on the bottom.

  • How can I check the quality of the adhesive?

    Before use, the adhesive must always be stirred. The adhesive should flow of the paint brush br forming a trail, otherwise it must no longer be used.  (See “Instructions for Use)

  • Can I bond polyproylene or plyethylene pipes with tangit adhesive?

    No.

    These should preferably be bonded with the help of welding techniques.

  • Can I thin a dried up adhesive by using a cleaner or a solvent?

    This must not be done in any circumstances as the adhesive only works due to the precise nature of the conbination of solvents.  Gelled adhesive is no longer usable.

  • What is the weight of a dosing tank ?

    50 litre        3.5kg

    100 litre      5kg

    250 litre      11kg

    350 litre      14kg

    500 litre      18kg

    1000 litre    35kg

    1500 litre     43kg

    2000 litre    59kg

    3000 litre    72kg

    5000 litre    130kg

    8000 litre    220kg

    10000 litre  260kg

  • What is longest length of PTFE stocked?

    Sizes 8/5 and 6/4      500 meters

    Sizes 12/9                 375 meters

    All other lengths 100meter and are sold by the meter