Frequently Asked Questions

You’ll find the answers to our most frequently asked questions below. However, if you can’t find the answer you’re looking for please email us at

  • How long will it take to receive my order?

    Your order will be confirmed with an anticipated lead time. You will be kept informed of progress on longer lead projects.

    Most catalogue items are  generally ex.stock.

  • If my order does not arrive or is damaged what should we do?

    Contact the office on 01606 861809, or email in to either, or as soon as possible.

    Please note that any package  must be signed for as “UNCHECKED” if you are not inspecting the goods before signing for.  Do not sign the box against “received in good condition”  as this waivers any right to claim for damage.

  • How can I check the progress of my shipment?

    Normally so long as we have an email address you are notified that your parcel has been despatched with the tracking reference, so you can track yourselves.

    Any queries please email, or call the office on 01606 861809

  • Do you provide proof of delivery

    Yes, we can provide this on request.  Please note most of our small orders are delivered via Parcel Force.  Proof of delivery cannot be obtained after 3 months from despatch date.

  • What are the Delivery costs on Tanks?

    To UK mainland only and with no furniture fitted. Larger static tanks p.o.a

    50 litre tank                              £13.75

    100 litre tank                            £13.75

    250 litre tank                            £24.75

    350 litre tank                            £24.75

    500 litre tank                            £24.75

    1000 litre tank                          p.o.a