Luc Masure – Customer Services Equipment Manager, Buckman EMEA
CSS is one of our preferred suppliers for equipment within EMEA, and for specific equipment they are our sole partner globally. Buckman have been working with CSS for over 15 years. They have shown to be a true added value partner on design, engineering and continuous improvement. CSS thinks with us (sometimes even for us), they challenge their suppliers to come up with new designs, solutions that help Buckman make equipment safer, more reliable and more cost effective.
Through the years CSS has built up a lot of experience working together with Buckman. They know the “Buckman way”, they understand our requirements and fulfill these with full professionalism. CSS supports us with their knowledge and manpower, not only with EMEA but also the USA, Canada, South America and Asia. They are well respected by our associates around the globe. What’s most important for us as the client, is CSS will always solve an issue, where after a healthy discussion, will make it clear what the issue was, how it was solved and who takes responsibility. Another most important asset is that with Buckman, CSS take safety as the highest priority. Going as far as CSS will challenge us when they have the slightest doubt about any possible safety issue.
We more and more try to get CSS involved in our bigger projects from the start, introduce them to our clients, making sure they are happy with our partners. Bringing CSS in at an early stage allows us to do a better job, prevent misunderstandings, making sure CSS understands the real requirements of our clients, so we avoid surprises in the long run.”
Richard Bramham, Manager, Henkel Adhesive Industries
CSS have good experience with process engineering and control and are the ideal partner for Henkel in this equipment area. We have been working with them for around 5 years and have steadily increased the work we have done together. Currently the main project we are working on with CSS is adhesive in-line dilution equipment for our Tissue and Towel customers. The equipment allows customers flexibility to select their own specific adhesive dilution level in their process and saves them money by using a concentrated product. The in-line dilution equipment accurately meters, dilutes and mixes concentrated adhesive with water before adding it to the customer’s process. We are supplying this equipment to most of the major Tissue manufactures in Europe including UK, France, Germany, Scandinavia, Portugal, Italy, CEE. They are a reliable supplier – quick to respond to quotations and documentations and are always willing and able to talk through any issues or new ideas. They worked with Henkel on R&D on the project in helping to ensure we got the right pumps, mixers and overall design of the system. They are thorough in quality control and testing of equipment, which pays off in that there are minimal in field issues which is vitally important for Henkel.I would not hesitate in recommending them to other customers for similar process engineering projects.”
Peter Robinson – Global Product Manager, GE Water & Process Technologies
CSS is highly skilled in working with GE Water & Process Technologies in developing chemical storage, dosing equipment and control system projects, led by our project engineers. Having collaborated with GE for many years, CSS understands our needs and requirements to deliver solutions that meet our customer’s needs in a timely, effective, professional and compliant manner.”
Dr Sandra Rountree – Sales Manager, Biochemica UK Ltd
CSS have always provided Biochemica with an excellent service. In placing orders we always have quite an urgent need for a quick turnaround and CSS are always very accommodating in our requirements. If there is a problem they will always come back with a solution which is very reassuring. From order to delivery they are very professional. This is reflected in the fact that we have now liaised with CSS to create a bespoke range of tanks and systems for Biochemica so they will be our preferred supplier in this area.
I would recommend their services to anyone with no reservations.”